The online classroom and the applications that make it possible are essential to the teaching and learning process, now more than ever. There are a number of tools that contribute to the online classroom, including the CLE, Media@UCSF and more. This help article collects resources and best practices related to teaching with Zoom, the video conferencing tool of choice at UCSF.
Zoom features for the online classroom:
- Broadcast live lectures to a group of students, including screen sharing, video and text chat
- Invite guest lecturers to present from off-site locations
- Facilitate multiple breakout rooms for small groups within a single Zoom meeting
- Record your screen, webcam, and audio to produce shareable video files
- Deliver live webinars to very large audiences
Help guides and resources:
- Zoom website (COVID-19 resource page) - Help resources for educators teaching with Zoom, daily webinars, training videos, tips for working from home, gear recommendations and more.
- Zoom website (help center) - Collection of guides for all Zoom features and functions.
- UCSF School of Medicine Zoom Guides - Comprehensive collection of how-to guides for instructors and students, useful for all academic programs.
- UCSF IT Zoom product page - Guides and resources for getting started with Zoom at UCSF.
- UCSF ETS Zoom support - General information for using Zoom virtually or in UCSF classrooms.
- Library - Learning Tech Group (LTG) - general questions related to academic uses of Zoom.
- UCSF IT - Zoom system management, help and technical support for all Zoom functions.
- Educational Technology Services (ETS) - general support for Zoom, including uses in brick-and-mortar mediated classrooms and conference spaces.
- SOM Technology Enhanced Learning (TEE / iRocket) - support for School of Medicine Bridges curriculum faculty, staff and students.
- SOP Office of Education and Instructional Services (OEIS) - support for School of Pharmacy instructors and students.
Zoom application updates are not pushed to your device automatically. Check for updates often to avoid issues! Question about updating your Zoom app? Contact UCSF IT.
Do you have a useful resource or suggestion for improving this help article? Please contact us!
Any Zoom meeting can be recorded and then distributed to others with a streaming video or file repository system. This recording feature has a number of uses for academic programs, including:
- Anyone who missed the live teaching session can watch the recording later
- Students can review important information while studying for exams
- Instructors and guest speakers can pre-record lectures
Due to privacy concerns, recording to the cloud is not an option for UCSF Zoom users. All recordings are saved locally to the recording host's computer. Additional information about local recording is available on the Zoom website.
To review and adjust recording settings prior to launching a Zoom meeting, log in to https://ucsf.zoom.us/ with your MyAccess credentials. Then, click the Settings link from the navigation column, and open the Recording tab.
Changes are applied immediately. A "Reset" text link will appear next to changed settings, allowing you to revert back to the default.
Additional recording settings are available from within the Zoom application. Open Zoom from your Windows start menu or Mac applications folder. Then click the settings icon, and select Recording from the navigation column.
Make note of the "Store my recordings at" option. This is where your completed recordings will be stored by Zoom.
Begin by opening a new Zoom meeting from an invite link, the UCSF Zoom website, or the Zoom application on your computer. Once launched, hosts will see a Record button in the Zoom toolbar. Click the Record button to begin recording.
If you don't see the Record button, either (a), increase the size of the Zoom window, or (b) click the More button and then choose Record from the pop-up menu.
By default, the Record button is only available to hosts. If you are a host and wish to allow participants to record the meeting, open the Manage Participants window, click the More button next to a participant's name, and select the Allow Record option.
When the Zoom meeting is finished, click the Stop Recording button and end the meeting.
Your recording files are automatically saved to your storage location. The default location for recordings files is the same on both Macs and PCs: Documents > Zoom
Before the recordings can be shared, they must go through a conversion process. This happens automatically, but if you interrupt processing (i.e. turn your computer off), you can open the folder and double-click the .zoom files to restart the processing step.
When complete, you will have two shareable files:
- .mp4 - video file
- .m4a - audio-only version
Uploading to CLE
The most common method for sharing videos with learners is through a CLE course, and utilizing the Media@UCSF streaming media plug-in. You will need to upload the Zoom MP4 video file to the CLE, and then post it somewhere for others to see. There are a number of options for sharing video in the CLE with the Media@UCSF plug-in, including the Media Resource, which provides a link on the home page of your course to the video, and the HTML toolbar button which allows you to embed the video anywhere you can type text (i.e. forum posts, pages, labels).
Step-by-step instructions for uploading and sharing is provided in this help document.
Other distribution options
If you are not a CLE user and wish to share Zoom recordings, there are other options to explore:
- UCSF Box - file sharing repository. Shorter videos may play from within Box, but longer videos have to be downloaded before viewing.
- YouTube - best for sharing non-private video content with large audiences, including non-UCSF viewers.
- Vimeo - similar to YouTube, but offers additional controls and privacy settings. Accounts start at $7 per month.
- MediaSite - streaming video system managed by ETS, used primarily for hosting mediated classroom and campus event content.
Recording with Media@UCSF
CLE users can also create pre-recorded lectures, or screen recordings (a.k.a. voice-over-PowerPoint) with Media@UCSF. This system is integrated with the CLE, and provides a seamless workflow for recording, uploading and sharing recorded video with learners in a CLE course. More info is provided here.
Zoom offers a built-in transcription feature that allows meeting hosts to enable computer-generated live transcriptions. This allows meeting participants to see closed captions of the conversation in real-time. This feature is free to use and available to all UCSF Zoom meeting hosts and participants.
If you are faculty or staff and using Zoom to lead academic courses, you may also be eligible to use the Otter transcription service, which integrates with Zoom to provide additional transcription features including transcript editing, sharing with groups and adding captions to previously recorded videos. Learn more here: Otter: Overview.
Enabling Live Transcripts in Zoom
To enable Live Transcription during a Zoom session, follow the steps below:
- Start a Zoom meeting. You must be the host.
- Click the CC Live Transcript button at the bottom of your Zoom window.
- Click the Enable Auto Transcription button.
- Your meeting participants will now see the CC Live Transcript button at the bottom of their Zoom window. They can click the button to turn captions on and off.
Additionally, participants can also choose to view the transcript in a side panel within their Zoom window. From this panel they will be able to scroll through the conversation, and they can click the Save Transcript button to download a copy of the transcript.
Transcripts and Recording
If you host a Zoom meeting and want to a copy of the transcript after the meeting ends, including a VTT closed caption file, you must record the meeting using the Record to Cloud option. Choosing the Record on this Computer option will not generate a transcript file for future use. More information is available on the IT support website: Zoom Cloud Recording.
When Zoom sessions are recorded to the cloud, you will receive an email with a link to the recordings in your account on the Zoom website. This includes a video file, an audio file, and the transcript in VTT format. The transcript file may take a few hours to process before it is available for download.
Zoom Live Transcription
- Available to all UCSF Zoom users
- Managed by UCSF IT
- Help article: Zoom Live Transcription
- Help article: Cloud Recording
- Support: IT Service Desk
- Available to academic program faculty and staff
- Managed by UCSF Library
- Help article: Otter: Overview
- Support: Learning Tech Group (LTG)
Breakout Rooms allow you to split your Zoom meeting into separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manually and can switch between sessions at any time.
- Up to 50 breakout rooms can be created
- Max 200 total participants across all breakout rooms
- Breakout room participants have full audio, video and screen share capabilities
NOTE: If the meeting is being recorded, it will only record the main room, regardless of what room the meeting host is in.
Enable Breakout Rooms In Your Account Settings
To enable the Breakout Room feature:
- Sign in to the Zoom web portal.
- Click settings.
- Navigate to the Meeting (advanced) section, check the Breakout Room option and verify that the setting is enabled. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
- (Optional) Click the checkbox to allow meeting hosts to pre-assign participants to breakout rooms.
Creating Breakout Rooms
Note: You can also pre-assign participants to breakout rooms when you schedule the meeting instead of managing them during the meeting.
- Start an instant or scheduled meeting.
- Click Breakout Rooms.
- Select the number of rooms you would like to create, and how you would like to assign your participants to those rooms:
- Click Create Rooms.
Your rooms will be created, but will not start automatically. You can manage the rooms prior to starting them by following the instructions below.
- Managing Breakout Rooms in Progress
If breakout rooms do not meet your needs, and you wish to create multiple Zoom meetings for one particular online class period, you may find the Scheduling Privilege feature useful. It allows one Zoom user to grant another Zoom user the ability to create meetings on their behalf. For example, students may grant a course coordinator "scheduling privileges" to create these additional Zoom meetings on the their behalf (and so the student is the host).
The following list provides tips, tricks and best practices for using Zoom more efficiently.
The maximum number of participants in a single Zoom meeting is 300, including 50 co-hosts.